Sales & Return Policy


Instore Purchase Policy 

Lilley Wilding Ltd is an independent boutique and after spending time to select the perfect gown for a customer we withdraw it from our collection. Once a dress is ordered and sold it may not be available for another customer and we therefore do not provide refunds and or exchanges.

Purchasing a dress in our boutique is different to an online purchase as you will have the experience to see and try the dress on.   You have the option to purchase a dress if in our stock or we will order you a new dress from the designer in an agreed size, if the customers body shape changes during the delivery period we cannot be held accountable and we do not provide refunds and or exchanges.

When placing an order with Lilley Wilding Ltd this constitutes a legally binding contract and will result in the loss of the buyer’s payment should the customer decide to cancel. We ask our clients to fully understand this before making a purchase. This is clearly displayed within our store and on your receipt of purchase.

All orders should be collected within 14 days of notification of arrival in store.

This policy is fully compliant with the Sale of Goods Act and does not affect your statutory rights.  Please note a deposit is a legally binding agreement whereby you are liable to pay the remainder in full, if the remainder is not paid then we will keep the deposit, and this is not refundable or transferrable.

Online Purchase Policy

We sell a selection of our dresses online.   As we provide a personal fitting and ordering service for customers who purchase with us instore so we do not sell all of our dresses online.   We hold some dresses instore, so they are exclusive, therefore the range we have instore is vast so we suggest you visit us if you wish to see the full collection. 

If you are purchasing a prom dress, we will ensure that we do not sell the same dress to another girl at the same school.  If you order online, you will be asked to confirm your school details. We will confirm if the dress has been sold to your school and we will contact you and provide a refund if necessary.  

Dispatch Times

We aim to dispatch all items within 24 hours for online orders. All UK deliveries are sent via Royal Mail Tracked Service.  

Where possible International deliveries are sent via a 2-3 working day delivery service. If you require an urgent delivery, then please contact us at info@lilleywilding.com or call us on 01344 566230.

Please note International orders may incur custom duties which is paid solely by the consumer not Lilley Wilding.

Returns Policy

Online Orders 

We hope you love your purchase but if for any reason the item is unsuitable, you have up to 14 days from receipt to return it. We advise sending your goods back via a tracked service and retaining proof of postage as any returns lost in the post are not the responsibility of Lilley Wilding.  You will be liable for all charges relating to returning items to us.

Due to due health and hygiene reasons the following items cannot be returned; All Earrings, Hair Vines, Hair Combes, Hair Clips and all of our products within the ‘Secret Weapon’ collection (i.e. breast enhancers).

Items that are returned with signs of being worn, damaged, or delivered to Lilley Wilding outside the 14 days window will not be accepted.  Refunds will be provided once the item is received and in perfect condition – unworn, unwashed, unaltered and with all tags intact.

Dresses

All packaging should be included with your return.  The dress must be in original condition with no alterations.  All tags must be attached to receive a full refund.  When trying on items, please be extra careful not to mark the dress with make-up or deodorant / fragrances. 

Do NOT remove the R-TURN Security Tag and label that is attached to the dress if you wish to return your item.  Dresses received with the R-TURN Security Tag damaged and / or missing will not be refunded.

Bags & Accessories

All packaging such as authenticity cards, dust bags and leather tags should be included with your return.

Shoes

When trying on shoes, stand on a carpeted surface to protect the soles. Please return all items including any dust bags and the shoebox. The shoebox forms part of the product and should remain intact by placing in outer packaging when sending back to us otherwise, it will not be accepted.

Jewellery

All jewellery must be returned to us unworn with the presentation box, protective packaging and any tags included.

Late Returns

Your item(s) should be sent back to us within 14 days of receiving your order. Returns outside this timeframe may be accepted at the discretion of Lilley Wilding and may only be refunded as a credit.

Faulty goods

Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged or as a result of normal wear and tear; by accident; or through misuse will not be considered faulty.

Colours

We have made every effort to display the colours of our products that appear on the Lilley Wilding website as accurately as possible and where possible have listed the manufacturers colour description. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a colour will be completely accurate.

Exchange

If exchanging, we will post out the replacement item as soon as we receive the original item back with us.

Damaged in Transit

If an item appears to have been damaged in transit, please do not sign for and accept it. Instead, advise the delivery person to follow their process for a Damage Inspection Report, and request that the package is returned to sender.

Please sent returns to us at;

Lilley Wilding

5-7 High Street

Sunninghill

Ascot

SL5 8RE

This policy is fully compliant with the Sale of Goods Act and does not affect your statutory rights.